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Frequently Asked Questions

Q: Do you only partner with city officials?

A: Nope! We partner with officials and staff from all local governments, including cities, utilities and counties.

Q: Do you only work with local governments in the U.S.?

A: We’ve always envisioned The Atlas as a platform to help local government officials from around the world, though our first set of partner cities have been in the United States.

Q: Is there a limit on the number of profiles per local government?

A: No, there's no limit on the number of profiles per city, county, or utility. In fact, we recommend each department create its own profile. That way we can tailor our support to specific challenges and priorities.

Q: Do I have to pay to use The Atlas?

A: If you work for a local government – good news! We provide all our services, including access to The Atlas, for free. We’re a mission-driven company dedicated to helping all local governments seeking to upgrade their infrastructure systems.

Q: Does that mean you’re a non-profit?

A: We are a for-profit company. With decades of experience managing philanthropically supported programs, The Atlas team felt that this effort had to be self-sustaining in order to scale and help the largest number of communities.

Q: How do you make your money then?

A: We partner with vendors – the companies that provide the most unique and exciting resilience technologies and services – to make their proven experience more searchable and replicable by local government staff like you. Our partner vendors pay us a fee for this service.

Q: So is this just a marketing tool for vendors?

A: No! Our goal is to make resilient infrastructure solutions replicable and scalable. We’re achieving that by capturing details about how projects and technologies were successfully built and installed, and what the outcomes have been: the financing and procurement mechanisms used, the scopes of work written, the vendors involved, the number of jobs created. Often, the most comprehensive resource for that information is the companies themselves. We work with those vendors to uncover project-specific data and translate it for you, so that you can make the most informed decisions when investing in infrastructure upgrades. This is why we don’t publish your contact information, and city staff must initiate contact with vendors on The Atlas, not vice versa.

Q: What projects are included in The Atlas?

A: The Atlas features procurable resilient infrastructure solutions – built projects or installed technologies – from around the world. You will not find proposed projects, or links to research studies and planning documents. The Atlas team reviews each project submission for completeness and accuracy, but does not endorse or validate any particular company or product.

Q: Do you do webinars, demonstrations, and/or trainings?

A: Absolutely. Please contact us at admin@the-atlas.com so that we can understand what you’re after and schedule something that works for you.

Q: What if I have ideas to improve The Atlas?

A: We’d love to hear them! As we continue to build out the platform, we would appreciate your feedback. Please send us your comments, suggestions, and ideas via Twitter @_The_Atlas, or by emailing us at admin@the-atlas.com.

Q: Something isn’t working right.

A: We’re constantly trying to improve the help we provide our partner cities. If you are experiencing any technical issues, please let us know by emailing admin@the-atlas.com, so we can fix the problem for you and everyone else.